Connect LINE Official Account

Ready to let your AI Agent handle customer chats on LINE?

Open LINE Official Account Manager at https://manager.line.biz/ and log in, then follow the steps below to connect your account to DealDroid.

Quick summary — 4 main steps:

Enable Messaging API & set up a Provider in LINE
Create a LINE Channel in DealDroid and paste Channel ID / Secret
Configure Webhook in LINE and Issue a Channel Access Token
Disable auto-responses, test from multiple devices, and verify Chat in DealDroid

Don’t worry — we’ll walk you through each step in detail. 🚀

Why connect LINE?

💬 Respond 24/7 — Your AI Agent replies to customers even when your team is offline
⚡ Don’t miss sales opportunities — Fast replies increase engagement and conversion chances
🎯 Automate answers & selling — The AI can recommend products, answer FAQs, and guide users toward purchases
📊 Unified conversation management — See and manage LINE conversations alongside other channels in DealDroid

4 main steps to connect LINE OA

Step A — Enable Messaging API & create a Provider: Enable Messaging API in LINE OA and set up a Provider (open LINE Manager)
Step B — Create the channel in DealDroid: Add New Line OA in DealDroid and prepare to paste Channel ID / Channel Secret
Step C — Configure Webhook & Issue Token: Paste Webhook URL from DealDroid into LINE Messaging API, enable webhook, then issue a Channel Access Token and paste it into DealDroid
Step D — Test & disable auto-responses: Turn off LINE auto-response (Welcome messages), test from multiple numbers/devices, and verify replies in DealDroid Chat

Step A — Enable Messaging API & create Provider

Open the Auto-response page in your LINE OA and go to Response settings

auto-response message, arrow point at Auto-response messages and point at Change at Chat Off

Turn the Chat toggle ON and click Messaging API settings

Response settings page, arrow point at Chat toggle button and point at Messaging API settings

If Messaging API is Disabled, click Enable Messaging API and follow prompts to set it up

Messaging API settings page, point at Enable Messaging API

Choose or create a New provider, enter a provider name, add Privacy Policy / Terms URLs if requested, and confirm

Select provider popup, arrow point at Text Field and show name of provider

Step B — Create the channel in DealDroid and add Channel ID / Secret

In DealDroid go to Settings → Channels → click New Line OA

Dealdroid Channel settings page, arrow point at Setting icon, point at Channels menu, and point at New Line OA button

Open the New Line OA form to prepare Channel ID, Channel Secret, and Access Token

New Line OA setup page, arrow point at Channel Name field, Channel ID field, Channel Secret field, and Access Token field

Back in LINE Messaging API, copy Channel ID and Channel Secret, then paste them into DealDroid

Messaging API settings page, arrow point at Channel ID and Channel Secret fields

Dealdroid Line OA setup page, arrow point at Channel ID and Channel Secret fields

Step C — Configure Webhook and create Channel Access Token

In DealDroid copy the Webhook URL for the channel you created, then paste it into the Webhook URL field in LINE Messaging API and Save

Dealdroid Line OA setup page, arrow point at Webhook URL field

Messaging API settings page, arrow point at Webhook URL field and point at Link to Line Developers Console

In LINE Developers Console choose the Provider and Channel, open the Messaging API tab, and click Issue to create a Channel Access Token — then copy it

Line Developers Console page, arrow point at Provider and Channel

Line Developers Messaging API page, arrow point at Generate token button

Line Developers Generate Access Token page, arrow point at Issue button

Line Developers Access Token page, arrow point at Copy button next to Access Token field

Paste the Access Token into the Access Token field in DealDroid and Save

Dealdroid Line OA setup page, arrow point at Access Token field and Save button

Step D — Enable webhook, disable auto-response, and test

In LINE OA → Response settings → enable Use webhook and Save

Line Official Account Response settings page, arrow point at Menu Response settings and Enable webhook toggle button

Disable Auto-response (In use) to prevent welcome messages from interfering with tests

Line Official Account Auto-response messages page, arrow point at Home tab, Auto-response messages menu, and In use toggle button

Send test messages to your LINE OA and verify AI replies in DealDroid Chat

Line application chat page of your Line OA showing message from user and reply from AI Agent

Dealdroid Chat page showing message from user and reply from AI Agent, pointer at Chat menu

Field mapping

Field (DealDroid)	Found in LINE
Channel Name	Set in DealDroid
Channel ID	Messaging API → Basic settings
Channel Secret	Messaging API → Channel secret
Webhook URL	Copy from DealDroid → paste into LINE Messaging API
Access Token	LINE Developers Console → Messaging API → Issue (long-lived)

Troubleshooting — common issues (short)

Webhook not working: ensure Use webhook is enabled, Webhook URL is correct (https, no spaces) and saved
AI not replying but messages reach DealDroid: check Access Token is correct/long-lived and inspect DealDroid Chat logs
Wrong or unexpected replies: check Knowledge Base mapping and sales scripts in DealDroid
Can’t create/copy Channel Secret or Token: check account permissions (admin rights in Provider may be required)
Duplicate auto-responses: disable LINE Auto-response (In use) before testing

Next steps

Test from multiple numbers/devices to cover edge cases
Add Knowledge Base content and products so the Droid can answer business questions and recommend items
If issues persist, collect screenshots and logs and contact the DealDroid team for support

You’re all set — your AI Sales Agent is ready on LINE OA 🎉